Shipping policy
Last Updated: October 2026
Thank you for choosing Korser. We are committed to delivering our estate-grade comfort straight to your doorstep with efficiency, transparency, and care.
1. Shipping Costs & Rates
Standard Shipping: Free Standard Shipping on all orders within the 48 Contiguous United States. No hidden freight or handling fees at checkout.
2. Order Processing & Cut-off Times
Order Cut-off Time: 5:00 PM (EST), Monday through Friday. Handling Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and federal holidays). Once your order has been dispatched, a tracking confirmation email with carrier details will be automatically sent to your registered email address.
3. Shipping Transit Times & Carriers
Carrier Partners: We partner with reliable carriers (such as FedEx, UPS, and specialized LTL freight services for oversized items) to ensure safe transit. Transit Time: 3 to 5 business days for most standard delivery locations. Remote Destinations: Shipments to remote, rural, or extended delivery zones may require an additional 2–3 business days. Oversized Freight Deliveries: Please note that certain exceptionally large items can only be shipped via specialized LTL (Less Than Truckload) freight services. Due to the nature of freight routing and scheduling, transit times for these oversized deliveries may be extended beyond our standard timeframe. Total Estimated Delivery Time: 3 to 8 business days from order placement to doorstep arrival (freight deliveries may require additional time). Tracking: You can track your shipment in real-time at any time via our online tracking page or directly through the carrier's portal.
4. Shipping Coverage & Geographic Limitations
Serviceable Area: We currently ship exclusively to physical residential and commercial addresses within the Contiguous United States (the lower 48 states and Washington, D.C.). Excluded Destinations: We do NOT currently ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, international destinations, or P.O. Box / APO / FPO military addresses. Orders placed with these destinations will be automatically canceled and fully refunded.
5. Delivery Terms & Premium Upgrades for Oversized Furniture
For exceptionally large furniture pieces, we utilize specialized LTL (Less Than Truckload) freight carriers to ensure your items arrive in pristine condition.
Standard Curbside Delivery (Complimentary): Our free standard freight service includes delivery to your curbside or the first dry area (threshold) of your residence.
Inside Delivery Upgrade (Starting at $99): For a more effortless experience, you may select our "Inside Delivery" (Room of Choice) service at checkout. For an additional fee starting at $99, our freight partners will carry the boxed modules directly into your designated room. (Note: This service covers indoor placement only and does not include unboxing, assembly, or packaging removal).
Delivery Appointments: For all freight deliveries, the carrier will contact you via phone or email prior to arrival to schedule a precise delivery window. Please ensure your contact phone number is accurate at checkout to avoid any delays.
6. Address Changes & Undeliverable Shipments
Address Corrections: If you need to modify your shipping address, please contact support@korser.net within 12 hours of placing your order. Once an item is dispatched, rerouting is subject to carrier policies. Undeliverable / Refused Packages: If a package is returned to our fulfillment center due to an incorrect or incomplete address provided by the customer, or repeated missed scheduled delivery appointments, our customer service team will reach out to verify the details. The customer will be responsible for the actual carrier fees associated with returning and re-shipping the order.
7. Contact Information
If you have any questions regarding your delivery or need freight assistance, please contact our support team:
Email: support@korser.net
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
