Shipping policy

Last Updated: September 2026

Thank you for choosing KORSER. We are committed to delivering our estate-grade comfort straight to your doorstep with efficiency, transparency, and care.

1. Shipping Costs & Rates
* Standard Shipping: Free Standard Shipping on all orders within the 48 Contiguous United States.
* No hidden freight or handling fees at checkout.

2. Order Processing & Cut-off Times
* Order Cut-off Time: 5:00 PM (EST), Monday through Friday.
* Handling Time: Orders are processed and dispatched within 1–2 business days (excluding weekends and federal holidays).
* Once your order has been dispatched, a tracking confirmation email with carrier details will be automatically sent to your registered email address.

3. Shipping Transit Times & Carriers
* Carrier Partners: We partner with reliable carriers (such as FedEx, UPS, and specialized LTL freight services for oversized items) to ensure safe transit.
* Transit Time: 3 to 5 business days for most standard delivery locations.
* Remote Destinations: Shipments to remote, rural, or extended delivery zones may require an additional 2–3 business days.
* Total Estimated Delivery Time: 4 to 7 business days from order placement to doorstep arrival.
* Tracking: You can track your shipment in real-time at any time via our online tracking page or directly through the carrier's portal.

4. Shipping Coverage & Geographic Limitations
* Serviceable Area: We currently ship exclusively to physical residential and commercial addresses within the Contiguous United States (the lower 48 states and Washington, D.C.).
* Excluded Destinations: We do NOT currently ship to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, international destinations, or P.O. Box / APO / FPO military addresses. Orders placed with these destinations will be automatically canceled and fully refunded.

5. Delivery Terms for Oversized Furniture (Freight / LTL)
* For large furniture items shipped via freight carriers, curbside delivery is our standard service. 
* The carrier will contact you via phone or email prior to delivery to schedule a specific delivery window. Please ensure your contact phone number is accurate at checkout.

6. Address Changes & Undeliverable Shipments
* Address Corrections: If you need to modify your shipping address, please contact support@korser.net within 12 hours of placing your order. Once an item is dispatched, rerouting is subject to carrier policies.
* Undeliverable / Refused Packages: If a package is returned to our fulfillment center due to an incorrect or incomplete address provided by the customer, or repeated missed scheduled delivery appointments, our customer service team will reach out to verify the details. A re-dispatch fee may apply to re-ship the order.

7. Contact Information
If you have any questions regarding your delivery or need freight assistance, please contact our support team:
* Email: support@korser.net
* Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)