Privacy policy
Last Updated: September 2026
At Korser ("we", "us", or "our"), we deeply respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from korser.net (the "Site").
1.Information We Collect
When you interact with our Site, we collect certain information to provide you with the best possible shopping experience:
Personal Information You Provide: When you make a purchase, create an account, or contact customer support, we collect your name, billing address, shipping address, email address, and phone number.
Payment Information: We collect your payment details to process orders. Please note that Korser does not directly store or hold your full credit card numbers. All transactions are encrypted and processed securely through PCI-compliant third-party gateways (such as Shopify Payments, PayPal, Apple Pay, etc.).
Device & Browsing Information: When you visit the Site, we automatically collect certain information about your device, including your IP address, browser type, time zone, and some of the cookies installed on your device. We also track which products you view and how you interact with the Site to improve our layout and offerings.
2. How We Use Your Information
We use the data we collect for the following essential business purposes:
Fulfillment: To process your transactions, arrange for shipping, and provide you with order confirmations and tracking updates.
Customer Support: To communicate with you regarding your order, warranty claims, or general inquiries.
Fraud Prevention: To screen our orders for potential risk or fraud (in particular, verifying your IP address and billing details).
Marketing (Optional): If you have opted in, we may send you emails about new furniture collections, sales, and store updates. You can easily unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of our emails.
3. Sharing Your Information
We do not sell your personal information to third parties. We only share your data with trusted service providers to help us operate our business:
Shopify: Our online store is hosted on Shopify Inc. They provide the secure e-commerce platform that allows us to sell our products to you. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Logistics Partners: We share your name, shipping address, and phone number with our freight and delivery partners (e.g., FedEx, UPS, or specialized furniture carriers) strictly for delivery purposes.
Legal Compliance: We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
4. Cookies and Tracking Technologies
Our Site uses "Cookies" (small data files placed on your device) to enhance your browsing experience, keep track of items in your shopping cart, and analyze site traffic. You can choose to disable cookies through your browser settings; however, doing so may affect your ability to use certain features of our Site, such as the checkout process.
5. Your Privacy Rights
Depending on your location (such as residents of California under the CCPA or European residents under the GDPR), you have the right to:
Access the personal information we hold about you.
Correct any inaccurate or outdated information.
Request Deletion of your personal information from our records.
To exercise any of these rights, please contact us using the email address provided below.
6. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This allows us to honor our 5-Year and 2-Year warranty policies and provide you with ongoing customer support.
7. Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:
Trading Brand: Korser Furniture
Customer Support Email: support@korser.net
Official Website: https://korser.net
Operating Entity & Data Controller:
Rongyu Technology Limited (香港榮鈺科技有限公司) Room E39-11, 16/F, Wong King Industrial Building, 192-198 Choi Hung Road, San Po Kong, Kowloon, Hong Kong SAR
