Refund policy

Last Updated: September 2026

At Korser, we want you to love your space. If your new furniture is not the perfect fit for your home, we offer a clear, transparent, and structured return process within a 30-day window from the date of delivery.

1. 30-Day Return Window

You have thirty (30) calendar days from the date carrier tracking confirms physical delivery to request a return or exchange for your item.

2. Return Eligibility & Product Condition

To qualify for a refund or exchange under standard preference-based return guidelines, the item must satisfy the following conditions:

  • Condition: The furniture must be brand-new, completely unused, free of damage, stains, pet hair, or odors, and in resalable condition.

  • Packaging: All items must be securely packed in their original packaging, including protective foam wrap, inner boxes, hardware accessories, power components (if applicable), and assembly manuals.

  • Proof of Purchase: You must provide your Korser order confirmation number and the email address used during purchase.

3. Return Shipping Costs & Restocking Fees

We believe in 100% transparent pricing with zero surprise charges. Depending on the reason for your return, the following terms apply:

  • Damaged, Defective, or Incorrect Items (Quality Claims):

    • If your item arrives with manufacturing defects, functional faults, transit damage, or an incorrect item was delivered, Korser covers 100% of all costs.

    • Restocking Fee: $0 (No restocking fee).

    • Return Shipping: $0 (We provide a prepaid carrier return label or freight pickup service).

    • You will receive a 100% full refund or a free replacement.

  • Customer Remorse / Preference Returns (Non-Quality Claims):

    • If you choose to return an item due to personal preference (e.g., color mismatch, change of mind, style preference, or room measurement miscalculation):

      • Restocking Fee: A 20% restocking fee (calculated based on the purchase price of the returned item) will be deducted from your final refund to cover freight warehouse re-inspection, handling, repackaging, and recertification.

      • Return Shipping: The customer is responsible for the actual return shipping/freight transit cost. We will deduct the carrier return label cost directly from your refund amount.

      • Refund Formula: Final Refund = Original Purchase Price – 20% Restocking Fee – Actual Return Shipping Freight.

4. Mandatory Return Authorization (RMA) & Depot Address

⚠️ IMPORTANT NOTICE: Our facility is an internal logistics depot and distribution terminal. Please do NOT send packages directly to our address without prior authorization and an official RMA label. Unscheduled deliveries or packages lacking a valid RMA will be rejected by on-site warehouse personnel and returned to sender at the customer's expense.

Return Logistics Depot:

Korser Logistics Center

Address: 5761 McEver Rd, Flowery Branch, GA 30542, United States

How to Initiate a Return:

  1. Send an email to our support team at support@korser.net with your Order Number, reason for return, and photos of the item in its original packaging.

  2. Our customer service team will review your request within 24–48 business hours and issue an official Return Merchandise Authorization (RMA) along with freight pickup details or prepaid return shipping labels.

  3. Affix the provided RMA label to the exterior of the box and hand the shipment to the designated carrier.

5. Freight Damage & Quality Defects Upon Arrival

Please inspect all packages thoroughly upon receipt before signing:

  • For LTL freight shipments, if external packaging damage is visible, note "Damaged upon delivery" directly on the carrier's delivery receipt (Bill of Lading).

  • Report any transit damage, finish defects, or missing components to support@korser.net within forty-eight (48) hours of delivery.

  • Please include: (1) Order Number, (2) Photos of the defective or damaged areas, and (3) A photo of the carrier shipping label on the exterior carton.

  • Upon verification, we will promptly arrange a no-cost replacement part, whole-unit exchange, or full refund.

6. Order Cancellations

  • Pre-Dispatch Cancellations: You may cancel an order for a full 100% refund (no restocking fee) by emailing support@korser.net within 12 hours of order placement, provided the order has not been dispatched.

  • Post-Dispatch Cancellations: If your shipment has already been loaded or dispatched to the carrier, it cannot be canceled in transit and will be handled under our standard 30-day return policy (applicable to the 20% restocking fee and return freight).

7. Warehouse Inspection & Refund Processing

  • Depot Inspection:

    Once your returned merchandise arrives at our Flowery Branch logistics depot, our quality assurance team will inspect the item within 3 to 5 business days to verify the stated condition, parts completeness, or reported defect.

  • Refund Determination & Scenarios:

    • Defective, Damaged, or Incorrect Items:

      Once the manufacturing defect or transit damage is verified, you will receive a 100% full refund ($0 restocking fee and $0 return shipping fee deducted). All originally charged amounts will be reimbursed in full.

    • Customer Preference / Remorse Returns:

      For eligible, non-defective items returned in pristine condition, your refund will be calculated as: Item Purchase Price – 15% Restocking Fee – Actual Return Shipping Freight.

  • Refund Issuance:

    Upon approval, the applicable refund amount will be released immediately back to your original method of payment (e.g., credit card, debit card, or PayPal).

  • Financial Institution Posting Time:

    Please allow 3 to 7 business days for your credit card issuer or banking institution to process and reflect the credit on your statement.

  • Late or Missing Credits:

    If you have not seen the credit reflected on your account after 7 business days from receiving our refund confirmation

8. Platform Support Channel Notice

  • Official Website Orders: Only orders made directly on [korser.net] can be refunded or replaced via our web support team.

  • Third-Party Platforms: For items purchased through external retail partners or online marketplaces, please contact their dedicated customer service channels.

9. Contact Customer Care

For questions regarding returns, freight pickups, or refund status, please contact us:

  • Customer Support Email: support@korser.net

  • Customer Service Phone: +86 152 1574 8270

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)