Warranty

Channel & Order Eligibility

This policy applies directly to orders placed on our official website (korser.net).

If you purchased a Korser product through another platform or retail channel, please visit our [Contact Us] page. We have established dedicated customer service channels for authorized third-party platforms to ensure your issues are handled promptly by the appropriate team.

1. Warranty Coverage & Duration

Our limited warranty begins on the date of delivery and covers structural integrity and functional defects under normal residential use. We provide comprehensive coverage structured into Specialized Components and General Components:

Specialized Components (Free Warranty Duration)

The following core structural and electronic components are covered under fixed-term free warranty against manufacturing defects:

  • 5-Year Free Warranty: Wooden frames and structural wood components.

  • 3-Year Free Warranty: Metal bases, internal iron frames, and motion mechanisms.

  • 2-Year Free Warranty: Electrical and specialized built-in components (including power motors, integrated refrigerators/coolers, control switches, and power adaptors).

General Components (Lifetime Limited Warranty)

For all other product components not specified above (including foam padding, upholstery fabric, stitching, zippers, suspension springs, cushions, legs, and connectors):

  • First 2 Years (Free Coverage): Full coverage for repair, replacement parts, or functional failure at zero cost to you.

  • Lifetime Coverage (Paid Support): After the initial 2 years, we provide lifetime paid support. Replacement parts and service will be available for the life of the product at a reasonable cost for materials and service.

Warranty Exclusions

  • Misuse & Accidental Damage: Damage caused by accidents, intentional misuse, improper cleaning/maintenance, or unauthorized modifications is not covered. (However, even if your issue falls outside standard coverage, please contact us—we are always committed to finding a helpful solution.)

  • Clearance & Gifts: All items marked as "Clearance" or complimentary "Gift" products are provided as-is and excluded from warranty coverage.

2. How to Claim Your Warranty

To file a warranty claim or verify your coverage details, please contact our customer support team first before taking any action.

Please send an email to support@korser.net with the following information:

  1. Order Number: Your official order confirmation number (e.g., #US-XXXX).

  2. Details of the Issue: A brief description of the functional or structural defect.

  3. Photos or Videos: Clear photos or short video clips demonstrating the product’s current condition and the specific issue.

Once received, our support team will verify your warranty details and guide you through the next steps within 1–2 business days.