Warranty

Last Updated: September 2026

At KORSER, we stand behind the quality of our furniture and want every purchase to be a positive experience. If there are any issues with your product, we will do our best to make things right.

1. Warranty Eligibility
This warranty applies only to the original purchaser who bought directly from our official website (korser.net). Proof of purchase is required. This warranty excludes items marked as "Clearance" or given as free gifts.

2. Warranty Coverage & Duration
The warranty period starts on the date of delivery. We offer the following coverage for manufacturing defects under normal residential use:

5-Year Warranty: Wooden frames and structural wood components.

3-Year Warranty: Metal bases, internal iron frames.

2-Year Warranty: All other product components not specified above.

Long-Term Paid Support: After your free warranty period ends, replacement parts and services are still available at a reasonable cost for materials and shipping.

3. What is Considered a Defect?
This warranty covers issues that compromise the functionality and structural integrity of our products, such as:

Broken components or hardware.

Functional failures (e.g., motor or recliner issues).

Unintended tears or splits in fabrics not caused by misuse.

Note on natural materials: Because we use real wood, natural variations like unique grain patterns or slight color differences enhance the unique beauty of the furniture and are not considered quality defects.

4. What We Will Do
Upon confirming a defect covered by this warranty, we will at our discretion:

Send replacement parts or a completely new product.

Repair the defective part using new or refurbished parts.

Provide a partial refund based on the assessment of the issue.

5. What is Not Covered (Exclusions)

Normal Wear & Tear: Natural changes from everyday use, such as the normal softening of cushions or slight fading/pilling of fabric.

Improper Use or Assembly: Damage caused by accidents, abuse, improper cleaning, or incorrect assembly (such as failing to securely zip armrests C and D onto seat base B, or incorrectly attaching the standard connectors between modular units).

External Damage: Damage from extreme heat, moisture, sunlight, or unauthorized repairs.

6. How to Make a Claim
To file a claim, please email us at support@korser.net with:

Your Order Number.

A brief description of the issue.

Clear photos or a short video showing the defect.

Once we receive your request, our customer service team will get back to you within 24-48 hours and guide you through the next steps.